Refund policy
At Frost Studio, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
Return Eligibility
You may request a return or exchange within 7 days of receiving your order.
To be eligible for a return or exchange:
- The product must be unused, unwashed, and in its original condition.
- All original tags, labels, and packaging must be intact.
- The product must not have any stains, odors, damage, or signs of use.
- A valid order number or proof of purchase is required.
Returns that do not meet these conditions may not be accepted.
Exchange Policy
We offer exchanges in the following cases:
- Incorrect size received
- Wrong product delivered
- Defective or damaged product
Exchange requests must be submitted within 7 days of delivery.
If your requested size is unavailable, we will offer a refund or store credit, depending on availability.
Non-Returnable Items
Returns and exchanges will not be accepted if:
- The product has been used, washed, altered, or damaged after delivery.
- Original tags, labels, or packaging are missing.
- The return request is made after 7 days from the date of delivery.
- The product has been damaged due to improper use or handling by the customer.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- Clear photos of the product
- Photos of the outer packaging
After verification, we will arrange a replacement or refund at no additional cost.
Refund Policy
Once we receive and inspect the returned product, we will notify you about the status of your refund.
If approved:
- Refunds will be processed to the original payment method within 5–7 business days.
- Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI after the required details are provided.
Shipping charges, if applicable, are non-refundable unless the return is due to our error.
Order Cancellation
Orders can be cancelled only before they are shipped.
Once an order has been dispatched, cancellation requests cannot be accepted.
If you no longer wish to keep the product after delivery, you may request a return in accordance with this policy.
Return Process
To initiate a return or exchange:
- Email us at help@froststudio.in.
- Include your order number and the reason for your return or exchange.
- Attach clear photos if the item is damaged, defective, or incorrect.
- Our support team will guide you through the return process.
Please do not send products back without contacting us first.
Shipping for Returns
If the return is due to a damaged, defective, or incorrect product, Frost Studio will bear the return shipping cost.
For other approved returns or exchanges, return shipping charges may be the customer's responsibility unless otherwise communicated.
Contact Us
If you have any questions regarding returns, exchanges, or refunds, feel free to contact us.
Email: help@froststudio.in