Refund policy

Return & Refund Policy

At Frost Studio, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to assist you.

1. Return & Exchange Eligibility

You may request a return or exchange within 7 days of receiving your order.

To be eligible:

  • The product must be unused, unwashed, and in its original condition.
  • All original tags, labels, and packaging must be intact.
  • The product must be free from stains, odors, damage, or any signs of use.
  • A valid order number or proof of purchase must be provided.

Products that do not meet these conditions may not be accepted for return or exchange.

2. Exchange Policy

We accept exchange requests in the following situations:

  • Incorrect size received
  • Wrong product delivered
  • Product received in a defective or damaged condition

Exchange requests must be submitted within 7 days of delivery.

If the requested replacement size is unavailable, we may offer a refund or store credit, subject to availability.

3. Non-Returnable Items

  • Returns and exchanges will not be accepted if:
  • The product has been used, washed, altered, or damaged after delivery.
  • Original tags, labels, or packaging are missing.
  • The return request is submitted more than 7 days after delivery.
  • The product has been damaged due to improper use, care, or handling by the customer.

4. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Clear photographs of the product
  • Clear photographs of the outer packaging

Once the issue has been verified, Frost Studio will arrange a replacement or refund at no additional cost, as applicable.

5. Refund Policy

Once we receive and inspect the returned product, we will notify you regarding the status of your refund.

If your refund is approved:

  • Refunds will be processed to the original payment method within 5–7 business days.
  • The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.

Shipping charges, where applicable, are non-refundable, unless the return is due to an error on our part.

6. Order Cancellation

Orders can be cancelled only before they are shipped.

Once an order has been dispatched, cancellation requests cannot be accepted.

If you no longer wish to keep the product after delivery, you may request a return subject to the terms of this policy.

7. How to Initiate a Return or Exchange

To request a return or exchange:

  1. Email us at help@froststudio.in.
  2. Mention your order number and the reason for your return or exchange.
  3. If the product is damaged, defective, or incorrect, attach clear photographs of the product and packaging.
  4. Our support team will review your request and guide you through the next steps.

Please do not send any product back without contacting us first.

8. Return Shipping

  • For returns resulting from a damaged, defective, or incorrect product, Frost Studio will bear the return shipping cost.
  • For other approved returns or exchanges, return shipping charges may be the customer’s responsibility, unless otherwise communicated by Frost Studio.

9. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Email: help@froststudio.in

Frost Studio
We’re here to help make your shopping experience as smooth as possible.